KLA Careers

Field Support Manager

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production.  Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.  

Responsibilities

* This position is located in Edina, Minnesota *

The successful candidate will assume the role of Service Manager supporting KLA Inspection equipment in a fast-paced large customer environment.

Duties to include:

  • Direct customer support responsibility, accountability, relationship management, service team leadership, as well as interface with KLA HQ product support and engineering teams to enable absolute customer satisfaction.  
  • Ensure the success of programs/projects at the local-level, as well as coordinating and interfacing with cross-functional remote teams to support successful implementation of key KLA platforms and technologies.
  • Direct P&L ownership and continuous improvement in all aspects of the business 

Qualifications

  • Previous successful management or technical leadership experience in a fast-paced semiconductor development fab environment desired.
  • Outstanding written, oral communication and presentation skills.
  • Ability to clearly communicate, advocate, and negotiate both within KLA and with customers is a must.
  • History of applying out-of-box thinking to problem solving in a fast-moving environment.
  • Proven ability to organize teams/projects/plans to solve difficult problems with successful outcomes.
  • Experience continuously improving processes and programs while maintaining P&L goals.
  • Successful track-record working in heavily matrixed organizations to obtain excellent outcomes.
  • High level of cultural sensitivity and ability to lead and empower diverse teams to succeed.

Minimum Qualifications

Bachelor's Level Degree with at least 3 years of experience OR Master's Level Degree with at least 2 years of experience.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.