KLA Careers

HR Shared Services Support Representative

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?


The vision of KLA’s global human resources organization is to become a leader and partner to operating leadership in support of the company’s efforts to achieve its strategic growth, customer and operating objectives through strategic talent management. Our mission is to enable the business, and leverage human resources to achieve short and long-term business objectives. Our primary areas of strategic focus include talent acquisition, individual and organizational assessment and development, performance management, inclusion and engagement, and rewards.

The global HR organization includes HR business partners, learning and development, talent acquisition, compensation and benefits, employee communications, and HR system operations.


The HR Shared Services Coordinator will be part of a team that is the first point of contact for employees that have HR related questions.

The selected individual will:

  • Perform customer service functions by answering employee emails and phone calls pertaining to HR matters, resolving most cases within 24hrs
  • Open and close out HR tickets in Service Now
  • Provide tier 1 support for HR applications, benefits, compensation, staffing and learning
  • Enter and audit employee hires and data changes in HRIS 
  • Conduct mini new hire orientation, including I-9 form and other related documents with employee
  • Schedule and create courses in the Learning Management System
  • Process terminations and conduct exit interviews
  • Generate and analyze reports from various HR systems
  • Maintain employee files



  • Bachelor's degree and 1-2 years of experience preferred or equivalent combination of education and experience
  • Experience with Workday (HCM & ATS) and Service Now is highly desired 
  • Proven organizational skills with attention to detail and the ability to prioritize work
  • Operates with a high sense of urgency
  • Team player willing to assist wherever there is a need
  • Exercise considerable judgment and discretion in handling telephone calls and emails, routing them to others when appropriate
  • Must have exceptional customer service skills
  • Proficient with Microsoft Office and Windows-based applications, especially Word, Excel and Outlook
  • Ideal candidate will be highly motivated and a quick learner with the ability to master new systems quickly
  • Excellent verbal and written communication skills
  • Handle sensitive and confidential information with discretion

Minimum Qualifications



Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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