Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
System Software Engineer prime focus is to engage in the NPI process for KLA BBP advanced, networked data analysis applications/servers for defect inspection of patterned semiconductor wafers covering multiple aspects of product development. Drive software roll out plans and support software issues from various customer sites globally. Analyze software related problems quickly and provide detailed action plans. Actively co-ordinate & engage with division software teams to evaluate and resolve tool issues. Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties. Leadership experience and ability are required. Provide support during H2H, Evaluation, beta testing, and gap analysis. Co-ordinate and support field request for Software support to address business needs. Acquire and demonstrate technical knowledge of review system / Software. Drive Software quality with the division using key GSS performance indicators. Be available to travel within region and worldwide to support escalated issues on site. Demonstrate leadership skills by leading project teams under time driven business situations. Work in a global environment & interact with multi-site team members (India, USA) during software product life cycle for requirement analysis, design, coding, integration and testing. Identify and implement solutions to complex problems that may span multiple applications, regions, and/or be global in nature. Collaborate with staff & LKS to develop training manuals and troubleshooting procedures.