Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
As a product engineer, you will be actively engaged in the New Product Introduction process for our suite of server/applications-focused products for EBEAM inspection and review systems:
Gain a systems-engineering level knowledge of highly complex, leading edge wafer inspection systems by working with design engineers during the development process.
Assess systems, electronics, software, networking, and mechanics with respect to design for reliability, stability, and serviceability.
Implement and track progress of the new product introduction process. This will include cost of service analysis and modeling, FRU parts characterization, diagnostic improvements, software feature requirements development, training plan, stocking plan and documentation plan.
Manage beta support of product release and continuous improvement plans. Be able to set up beta and ensure good planning for success. During beta track performance, investigate issues and determine root cause. Provide both feedback and updates to engineering on progress and ensure all issues are driven to closure.
Help develop and document maintenance, troubleshooting, and part replacement procedures.
Support internal and external customers in the operation, installation, upgrade, diagnosis, repair and application of semiconductor wafer inspection systems.
Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe.
Train tech support personnel and others and assist in developing training materials.
Gather and analyze data from the field to identify sources of systematic issues across tool populations.
Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations.
Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support.
The person who will thrive in this job is interested in technology, human factors, and business, is motivated by helping others succeed and by driving improvements, and enjoys communicating and building working relationships.