Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward? As a Product Engineer, you will be effectively engaged in improving KLA's sophisticated semiconductor optical systems, and the service teams which support them! We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. The systems include optics, electronics, mechanical components, custom software and algorithms. Play a large role in assessing products with respect to design for reliability, stability, and serviceability. We act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support. We collect and analyze data from systems populations residing in remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues. Help develop and detail technical service procedures. Train support personnel such as tech support and customer support engineers. We develope new training materials which may include written documents, video tutorials and on-line web based training. We respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe. We write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations. We take a proactive approach to improving service quality and profitability.