KLA Careers

Analyst, Info Sys 2

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Responsibilities

  • Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7/10 and Office.
  • Diagnose hardware issues, order parts, and replace faulty components
  • Answering user questions directly related to Windows 7/10 and Office
  • Troubleshoot and resolve issues related to software and hardware compatibility
  • Face to face and hands on troubleshooting are required
  • Follow detailed technical instructions to ensure adherence to corporate quality standards
  • Document all issues using Service Desk ticketing system
  • Escalate unresolved calls to the next level support team using Service Desk ticketing system
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • Experience with Active Directory (Users, Groups, Computers, etc.)
  • Reimage laptops and desktops as needed following company policy
  • Installation of network MFD printers
  • Support for all global projects
  • Support for local datacenter
  • support for networking and networking equipment

Qualifications

  • Excellent verbal and written communication skills (English)
  • Ability to multi-task in a fast paced, high pressure environment
  • Ability to quickly learn new technologies as they are introduced
  • Strong technical troubleshooting skills
  • Ability to interact effectively with employees at all levels
  • Ability to help end users in stressful, hurried situations
  • Minimum 3 year of experience providing end user support in an enterprise environment
  • Strong working knowledge of Windows 7/10 and Office
  • Working knowledge of network and PC operating systems
  • Working knowledge of Active Directory
  • Hardware & Software troubleshooting experience required
  • Prior experience on enterprise systems preferred