KLA Careers

Engr, Cust Supp 3

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production.  Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.  

Responsibilities

  • Provide Service & Maintenance Support for KLA tools at our customer site.

 

  • Manage tool performance matrix such as tool uptime, long tool down, cost of service and parts ageing.

 

  • Manage tool escalation and churn out timely internal and external pass down.

 

  • Forge strong partnership with customer and HQ support team.

 

  • Provide Over Time support and Oversea support whenever needed.

 

  • Provide rotating standby duty on call support to customers.

 

  • Implement Continuous Improvement Program for my product.

Qualifications

Bachelor in IEEE, Electrical, Mechanical or Mechatronic Engineering

Basic programming, Windows networking, if intern in semiconductor/ wafer fab environment before is a plus.

 

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