KLA Careers

Engr, Cust Supp 3

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Field service activities associated with troubleshooting, diagnosing and repairing highly complex KLA equipment at customers’ wafer fab facility

Coordinate equipment schedule to minimize system downtime

Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications

Prepares field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Serves as company liaison with customer on administrative and technical matters for assigned projects.

Works in a team with Technical Support Engineer and Division Engineering to resolve customer problems/escalations

Qualifications

Degree/Diploma in Engineering

Good interpersonal/communication skills in understanding customer needs

Shows initiative and can work independently

Ability to work overtime and travel at short notice

Experience in related industry involving servicing/maintenance of Semiconductor Capital Equipment

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