KLA Careers

Technical Support Manager

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to deliver breakthrough and comprehensive service business portfolio. We maintain high performance, and efficiency of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and uplift performance; expertise in vacuum, optics, image processing, and motion control with worldwide service engineers, holistic and real-time 24/7 technical support teams, and inclusive knowledge management systems; and an extensive data and business analytics, supply-chain network to ensure worldwide availability of parts.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

 

 

Responsibilities

Leads all aspects of the technical support of customers by field engineers, technicians, and support specialists who are identifying probabilities through scientific methodologies, root cause analysis, and providing corrective actions on one or more of the following:

  • Compound design of electro/mechanical equipment, multiplex computer systems, software systems/applications, or networking and wireless networking systems.
  • Coordinate engineers that respond to exciting situations where standard procedures have failed to isolate or fix problems in non‑functioning equipment systems or software.
  • Authorize and develop lines of communication with design engineering and software development on design, reliability and maintenance challenges.
  • Ensure engineers are current with the latest upgrades and/or new releases.
  • Involvement in customer installations and technical partnerships.  
  • Screes, evolve, and assess personnel to ensure efficient operation, function, continuous improvement solutions are delivered across the organization and partner network system.
  • SCOPE: Receives assignments in the form of objectives and resolves how to use resources to meet breakthroughs and goals. Provides mentorship to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
  • JOB COMPLEXITY: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for acquiring solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and coordinates schedules and performance requirements; may have budget responsibilities.
  • DISCRETION: Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.
  • INTERACTION: Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Lead a synergetic effort among members of a project team.
  • SUPERVISION: Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager is in a program management functional role.

Qualifications

Master's in Science Level Degree with at least 1 year of experience OR Bachelor's in Science Degree with at least 3 years of experience.  MBA preferred.

Minimum Qualifications

Master's Level Degree with at least 2 years of experience.OR Bachelor's Level Degree with at least 3 years of experience. 

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.