KLA Careers

Tech Support Engineer

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

As an Asia-based Optical Methrology Technical Support Engineer, you will be primarily engaged with the customers based in Asia. However, there will be situation where you will have to support non Asia sites based on customer's need. Travel percentage estimated to be 30%.

Additional responsibilities may include:

Responsible for providing assistance to field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.

Lead, own, and provide solutions for field issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this in a timely manner.

  • Travel within region and worldwide to support escalated issues on site in a short notice!
  • Generate document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
  • May be involved in customer installation, relocation tools, and upgrade of equipment as well as providing training to KLA and non KLA personnel.

Qualifications

2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections systems.

Proficient in English with strong project management, communication and interpersonal skills; Ability to lead customer escalations and communicate effectively to both internal and external customers.

Knowledge of KLA OMD Division product optical, mechanical and system software and Networking administration is helpful.

Proven ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide clear and comprehensive solutions.

Multiple interpersonal and communication skills preferred.

  • Strong presentation skills.
  • Proficient with all Windows Office suite applications such as Excel, PowerPoint.
  • Require ability to resolve difficult customer situations and facilitate solutions agreeable to multiple parties.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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