KLA Careers

Supv, Field Support Sr.

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Customer Organization (GCO) is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software, and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. 

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA’s service organization and factory divisions to help ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

 

Responsibilities

Responsible for providing pre-sales and post-sales service to customers.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting  to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.  Processes customer returns and exchanges. Expedites service and repairs.  Provides special pricing for non-standard items. 

Mgr, Customer  Support 1:  Receives assignments in the form of objectives and establishes goals to meet objectives.  Provides guidance to subordinates to achieve goals in accordance with established policies.  Work is reviewed and measured based on meeting objectives and schedules.  Establishes and recommends changes to policies which affect subordinate organization(s). Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.  Frequently interacts with subordinate supervisors, customers and/or functional peer group managers.  May interact with senior management.  Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company.  Manages, through subordinate supervisors, the coordination of activities of a section or department with responsibility for results in terms of costs, methods, and employees.  In some instances this manager may be responsible for a functional area and may not have subordinate employees.

Qualifications

N/A

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