KLA Careers

Helpdesk Technician

Company Overview

SPTS Technologies, a KLA company, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Responsibilities

  • Monitor, maintain and complete Service Desk tickets.
  • Troubleshoot and diagnose general IT problems.
  • Image, configure and issue new PCs.
  • Work closely with IT equipment suppliers.
  • Good customer service skills.
  • Ability to communicate effectively.
  • Focussed on delivering a successful outcome.
  • Flexibility towards core working hours to ensure support to global users. 

Qualifications

  • Passionate about IT and technology.
  • Degree level in an IT related subject is preferable.

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