KLA Careers

IT Systems Engineer

Company Overview

SPTS Technologies, a KLA company, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.


The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.


Primary Purpose of Role:

Offer third and fourth line IT support and technical assistance for systems supporting a global user-base.

Key Responsibilities:


  • Prioritise production / business critical issues and remediate
  • Complete assigned tasks and normal duties with limited direct supervision
  • Plan, design, deploy, upgrade knowledge
  • Develop, publish and adhere to standards, policies, and procedures
  • Maintain network based applications / services
  • Install, configure and support Microsoft operating systems and environments
  • Monitor and support network services for Active Directory.
  • New server purchases, set up, configuration and installation.
  • On-going maintenance, system checks, security set up and support for existing systems.
  • Monitor and ensure success of backup processes.
  • Actively involved in problem resolution, testing, workarounds.
  • Provide remote and on-site technical support.
  • Provide emergency on-call support as needed.
  • Travel to both domestic and international locations.
  • Perform accurate and timely updates of tickets in the Service Desk.
  • Monitor, maintain and complete Service Desk tickets.
  • Troubleshoot and diagnose general IT problems.
  • Image, configure and issue new PCs.
  • Work closely with IT equipment suppliers.
  • Design and implementation of cloud based systems and services
  • Manage SPTS project and represent SPTS as part of KLA projects.


Key Behavioural Competencies:

  • Good customer service skills.
  • Ability to communicate effectively.
  • Focussed on delivering a successful outcome.
  • Flexibility towards core working hours to ensure support to global users.
  • Willingness to travel overseas.



  • Passionate about IT and technology.
  • Degree level in an IT related subject is preferable.
  • Any IT domain specific qualifications are beneficial.



  • O365
  • Microsoft Azure
  • Unified Comms
  • SCCM
  • Knowledge and configuration of networking equipment (switches, routers and firewalls).
  • Microsoft servers
  • VMWare
  • SCCM
  • Active Directory



  • Project Management
  • SQL Knowledge
  • Linux Servers

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