KLA Careers

Customer Support Engineer

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers.

The Film and Scatterometry Technology (FaST) Division provides industry leading metrology solutions for worldwide semiconductor IC manufacturers.  The FaST Division portfolio of metrology products includes hardware and software solutions for optical film thickness, optical critical dimension (CD), composition, and resistivity measurement systems.  These products are essential for the IC manufacturers as they provide critical metrology capabilities for the development and implementation of their advanced IC processes.  The FaST division is committed to support our customers to achieve performance entitlement of our solution and we effectively partner with our customers from their early research and development phase to the high volume in-line manufacturing implementation specific for their process needs.  The division consists of a global team located in US, Israel, China, and India.

 

Responsibilities

MicroSense, a KLA Company has an immediate opening for a full time Senior Field Service Engineer (FSE), located at company headquarters in Lowell, Massachusetts. Position requires participation in hands-on metrology system assembly and testing, along with installation and maintenance at customer sites worldwide. We are looking for an experienced FSE with strong electromechanical assembly ability, willing to work with engineering and manufacturing staff on a variety of projects. You will be working with an experienced team of engineers and scientists and are encouraged to take initiative in improvement of product and processes. 

Qualifications

Self-starter requiring minimal supervision and ability to quickly “get things done.”

  • Work independently and in a group setting. Good people skills are a must.
  • Willingness and ability to travel internationally. Up to 25% travel on average, but occasionally more or less depending short-term needs. Must have a current passport.
  • Willingness to work in cleanrooms is required. Willingness to follow customer cleanroom protocols is a must, as is the ability to remain in a cleanroom for several hours at a time.
  • Experience with field service is required. Experience in the semiconductor industry is a plus.
  • Ability to work under pressure and time constraints.
  • Ability and willingness to work overtime as required in meeting production schedules.
  • Strong reasoning skills and problem analysis and problem solving skills.
  • Hands-on individual contributor with strong skillset in mechanical and electronic assembly, and experience with complicated systems.
  • Must be able to interpret electrical schematics, wiring diagrams, mechanical drawings, assembly drawings, BOM’s. Ability to work directly with 3D Solidworks models is a plus.
  • Must be able to build prototypes from preliminary drawings and schematics.
  • Good computer skills and organizational skills are needed.
  • Must understand basic electronics. Must be able to use meters, electronic calipers.
  • Must be willing to learn, correct and improve documentation (BoM’s, drawings, assembly procedures) as needed.
  • Must be able to regularly lift and/or move up to 30 pounds, occasionally lift and/or move up to 50 pounds. Requires frequent sitting, standing and/or walking.
  • Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.
  • Ability to read, write and speak English clearly and accurately is a must. 

Minimum Qualifications

Bachelor's Level Degree with at least 3 years of experience or Equivalent.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.