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Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Installation of new systems into customer facilities worldwide. Fault isolation and correction to insure systems meet specified performance specifications. Completion of acceptance documentation for KLA and customers specifications. Installation of upgrade kits as required. Troubleshoot systems to determine faults for non-performance. Beta system and manufacturing support as needed.
Customer Service Engineer handling complex technical problems. Electro/Mechanical/Optical systems fault isolation and repair experience is mandatory. Strong computer skills with Windows Office Suite, Data Base Management, and network administration are highly desirable.
Technical degree with 4 years of experience in the installation, maintenance, and repair of capital equipment is required. Strong verbal, written and interpersonal communications skills are required. Ability to work in local or remote locations with domestic and international travel.
This is a critical position with direct customer contact. The ability to work under stress while maintaining a pleasant and cooperative demeanor is essential to success. Semiconductor equipment experience is preferred, but not essential.