KLA Careers

Customer Support Engineer

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Responsibilities

 On Site CSE Responsibilities: (based in Colorado area)
  • Scheduling the delivery of all equipment between customer and SPTS.
  • Liaising with engineering and PM teams to ensure that all SPTS Tool / Upgrade projects are accurate before work commences.
  • Managing communication between the customer site and SPTS for Installations, Upgrades, Escalations, Parts requirements
  • Assist with on site customer training as required
  • Assist the Applications Manager with all process requirements.
  • Responsibility of on-site consignment spares (if the customer holds consignment stock)
  • Investigating and resolving customer complaints.
  • Ensuring that safety policies are strictly adhered to.
  • Reviewing all project progress to ensure that deadlines are met.
  • Ensuring maxium SPTS tool uptime and feedback to SPTS Team
  • To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
  • To generate a close working relationship with the customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the pro-active identification of product and business process improvements.
  • Timely completion of all field reports 

 

Qualifications

Bachelor of Science Degree in Electronics or Engineering (or 5 years’ experience as a Field Service Engineer within the semiconductor field)  

Skills Required:

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment. 

  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
  • Must have working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products.
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended period, often in difficult conditions.
  • A systematic and logical approach to problem solving.

Minimum Qualifications

.  Must physically be able to:

  • Must be able to travel to support the customer as required.
  • Lift 50 lbs. overhead occasionally
  • Lifting 50 lbs. frequently 
  • Bend from the waist
  • Lift items overhead safely
  • Work on hands and knees or on their back while servicing equipment
  • Be able to bend and twist to gain access to service the equipment
  • Read and interpret schematics
  • Read and interpret signs, placards and manuals
  • View the full color spectrum
  • Be able to work standing at the system in up to 2-hour intervals
  • Be able to perform a system chamber clean which requires the following
    • Remove all chamber components such as turbo pump, source parts, and electrode
    • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
    • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

 Must be able to:

  • Work autonomously
  • Work in a product wafer fab clean room environment

 EEO Employer/Vet/Disabled

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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