Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Be a single point of contact for assigned product lines to drive spares support for our Global customers.
•Maintain strong communication path with PSO (Product Support Organization) ensuring cross functional knowledge transfer allowing to execute and drive best support plan for global customers
•Identify and Drive continuous improvements with buyer/factory on current and upcoming critical parts
•Ensure that established Fill Rate performance targets and inventory or service commitments are incorporated into the global Spares Plan.
•Monitor and report out Fill Rate performance v. Fill Rate Targets and Planned vs. Actual Inventory
•Take action to address current and future issues impacting Fill Rate performance and Spares Inventory cost
•Program Manage cross-functional actions that impact current and future Fill Rate performance
•NPI – engage with cross functional groups as representative of Spares Planning early in product life cycle, track and manage activities impacting planning and spares execution
•Implement improvements to reduce costs or inventory while maintaining Fill Rate performance
•Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills. Candidate must be self-driven, independent, yet a strong team player.
•Ability to recognize process gaps and drive improvements holistically across cross functional teams
The right candidate will have experience reviewing, analyzing and arranging large data sets in a way that is understandable and clearly identifies central themes and messages. Must have excellent written and oral communications skills and be comfortable presenting to internal and external customers. Experience with MS-Access and other database management software is essential. Sequel and/or Python programming skills are a plus.
The right candidate must be able to effectively work and interact with internal/external roles across functional organizations, learn quickly when facing new problems, and comfortably shift priorities as business needs change.
Masters degree in Business or related field plus 2 years of related experience, OR Bachelor degree in Business or related field plus 3 years of related experience, OR combination of education and related experience.
Equal Employment Opportunity
KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.