KLA Careers

Customer Support Engineer; Chandler, AZ

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Responsible for customer service activities associated with maintaining , modifying, troubleshooting, diagnosing and repairing of highly complex equipment at customer sites . Represents the company to the customer and is responsible for maintaining and improving customer satisfaction . Assures operational quality of equipment. Coordinates actions with customers to minimize down time.

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone and at customer site. Maintain , Repair and upgrades equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training.

Qualifications

  • BSEET, ET, or Military certification.
  • 1-3 yrs or more experience on Scanning electron microscopes.
  • Must be proficient using O-scopes & DVMs.
  • Skilled in troubleshooting electronic, mechanical, pneumatic, vacuum subsystems.
  • Optical knowledge needed to troubleshoot issues from a system view.
  • Good communication and teamwork skills required.
  • Computer skills such as Excel, NT operating systems and networking knowledge is ideal.
  • Fab experience is a plus.

Minimum Qualifications

Bachelor's Level Degree with at least 3 years of experience OR Master's Level Degree with at least 2 years of experience.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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