KLA Careers

Technical Support Manager

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical/optical equipment, sophisticated computer and imaging sytems, software systems/applications or networking systems.
  • Assist field service management including the advance skill development and local service sustaining, tool matching and attend customer meeting, etc.  
  • Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
  • Establishes and maintains lines of communications with design engineering and software development on design, reliability and maintenance issues.
  • Ensures that engineers are trained and prepared to support install base on upcoming products, upgrades, offerings.
  • May be involved in customer installation and training programs.
  • Selects, develops and evaluates personnel to ensure the efficient operation of function.

 

Qualifications

 

  • 5-7+ years of semiconductor industry experience is preferred; especially with inspection tools
  • Prior peer and supervisory leadership experience
  • Proficient with all MS Office suite applications
  • Experience in project management, conflict interest management, negotiation of resources, leading/driving multi-disciplined teams to resolve complex issues
  • Technical/engineering background with recent relevant experience and ability to troubleshoot from first principles
  • Desire for increasing leadership responsibilities

Minimum Qualifications

  • Master's Level Degree with at least 2 years of experience OR
  • Bachelor's Level Degree with at least 3 years of experience.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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