KLA Careers

Customer Support Engineer

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Customer Organization (GCO) is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software, and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. 

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA’s service organization and factory divisions to help ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

 

Responsibilities

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.

2. Represents the compay to the customer and assumes accountability for customer satisfaction with service

3. Assres operaional quality of sstem equipment

4. Coordinates actions wih customrs to mininize down time

5. Provide assistance o installation Egineers and junior engineer in resolving poblems

6. Engage, communicte and co-work with Product Support Organizationon escalated technical matters

 

Qualifications

1. Proficient in the English language

2. Strong computer skills with Windows based application, Excel / PPT and network function / database releated

3. BS/MS major in Mechanical, Electrical/Electro-optica, Controlling Engineering or othr Computer-Science relaed fields

4. Good attitude on learning new technology and willing to take challenge

5. Exp. or knowledge of semiconductor manufacturing process is peferred

6. Must be a strong team player, supporting and analytical skill and good working habits

7. People-oriented, strong customer service focus and able to work under pressure

8. Must be willingto work in semiconductor clean room environment