KLA Careers

Supply Chain Business Analyst

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?


The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.


KLA Ann Arbor seeks an organized and driven professional for the role of Business Process Analyst to plan, perform, and implement process improvement initiatives. This person will functionally support the Spares and Service Supply Chain Organization.

  • Ensures that established fill rate performance targets and inventory or service commitments are incorporated into the global Spares Plan.
  • Monitors and reports out fill rate performance v. fill rate targets and planned vs. actual inventory
  • Takes action to address current and future issues impacting Fill Rate performance and Spares Inventory cost
  • Identifies and drives continuous improvements with buyer/factory on current and upcoming critical parts
  • Supports processes and systems by leveraging data and systems to increase efficiency through analytics and automation for spares supply chain model.
  • Participates in development of predictive analytics to improve service planning operations and executive decision-making around spare parts.
  • Uses statistical concepts and theories to analyze and collect data. Performs statistical analysis on business data to validate and quantify trends or patterns identified by business analysts. Supports predictive models for data analysis.
  • Makes some basic decisions and recommendations using data from internal and external sources and utilizing standard procedures.  Recognizes situations which are not routine or outside one’s expertise and seeks guidance from Subject Matter Experts.  Right mindset to take input for own decision-making. Considers right factors and collects necessary information. Seeks reasonable guidance with process of decision making.


  • 1 – 2 years in supply chain operations in complex manufacturing environment; strong preference for experience in semiconductor equipment industry or other complex, high-mix, low-volume products
  • Process oriented with proven experience turning big data into meaningful analyses that lead to actionable results for supply chain operations
  • Strong data and analytical skills focus on creating predictive systems and processes to improve business performance
  • Proven experience with one of the following programming languages required (C, C++, R, Python, SQL).
  • Experience with Tableau, Power BI or other business intelligence/analytics tools/services
  • MS Excel; MS Access, Data Base
  • SAP MRP preferred
  • ERP experience preferred
  • Motivated by curiosity and continuous improvement
  • Comfortable with change, open to new ideas and to challenging traditions and status quo
  • Ability to use data to influence, persuade, and secure buy-in for improvement initiatives
  • Experienced working effectively with internal and cross-functional teams
  • Creative, innovative and resourceful with a passion for speed, agility, simplification and proactive action
  • Concise and impactful written and verbal communication skills

Minimum Qualifications

  • Bachelor's Level Degree with 1 year of experience OR Equivalent Combination of Education and Experience
  • MS Excel; MS Access, Data Base
  • Motivated by curiosity and continuous improvement
  • Creative, innovative and resourceful with a passion for speed, agility, simplification and proactive action
  • Concise and impactful written and verbal communication skills

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.