KLA Careers

Lead Analyst, Information Systems

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Responsibilities

  • Lead of the IT Support Team in HQ & US Field Offices for all IT Services & End-User Service Management. 
  • Support growth and efficiency of the Client Services in IT Support and IT Initiatives. 
  • Primary responsibility is to lead technical support engineers and oversee specialists who are diagnosing, troubleshooting, and repairing endpoint related systems. These systems include computer, software, applications, telecom, IDF’s, conference rooms and asset management. 
  • Directly supervises support technicians and ensure effective support procedures that enable effective service management while maintaining and reducing the backlog. 
  • Establishes and maintains lines of communication between field and functional teams for problem management and IT initiatives.
  • Follow defined Escalation Process and Technical Support procedures.
  • Capture knowledge that is not documented to memorialize new learning.
  • Work closely with functional teams in a collaborative manner to find and implement solutions to solve customer commitments. 
  • Acts as advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements; may have budget responsibilities. 
  • Ensure and maintain staffing and scheduling of support team.

 

Qualifications

  • Bachelor's Level Degree in Information Technology or related field
  • 5+ years working experience in endpoint support & lead role
  • 3+ years working experience in systems administration
  • General knowledge in designing, administering, and troubleshooting Windows Operating Systems including AD, file server permissions, group objects, printer management and event log troubleshooting.
  • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
  • Create technical documents using Microsoft productivity tools along with Project and Visio
  • Script knowledge:  PowerShell, Batch files, CMD, Python
  • Active Directory, Group Policies, Domain Controllers
  • Linux experience a plus (Red Hat, SUSE)
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency.
  • Strong organization and time management skills
  • Understanding of ITIL strongly preferred
     

Minimum Qualifications

Master's Level Degree with at least 4 years of experience, OR Bachelor's Level Degree with at least 5 years of experience.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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