KLA Careers

Tech Support Engineer

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers.

KLA recently acquired CAPRES, the leading provider of micro-and nanoscopic electrical measurements for the semiconductor and memory industries. CAPRES' technology allows for accurate electrical characterization of semiconductor materials and magnetic tunnel junctions - a quality of great significance to current and future computer chips, -memories and read-heads.

We are now seeking an experienced Senior Field Service Engineer to join the CAPRES team in Taiwan for providing technical service and support to CAPRES' customers and 1st line service/support teams in the Asia region.

Responsibilities

The Senior Field Service Engineer will provide expert product service/support for support for customers and 1st line service/support teams where capabilities or resources of 1st line service/support. Your expertise and general technical knowledge makes it possible for you to quickly under is inadequeate for solving tool issues or service/support related matters.

You make the right decisions and coordinate the efforts to be done - either by yourself, by colleagues or by sub-contractors. You will have direct report to the GM for Asia located in Taiwan, a dotted line to CAPRES' 2nd line service team manager in Denmark, while cooperating 1st line service/support teams in Asia.

Frequent and longer periods of travel must be expected to customers and partners in Asia and also to Denmark for training and coordination with CAPRES factory experts. You must expect to be requested to travel with short notice to solve pending customer issues.

Qualifications

Bachelor or Master degree in Electronics, Robot or Automation Technologies, Technical Physics, or other relevant background is required along with +8 years of professional experience preferably including experience in a similar international position in the semiconductor- or memory industry.

Moreover, it is important that you have a thorough technical basis with experience and inclination to working with specific issues in relation to advanced technical equipment. It is an advantage if you have experience with metrology equipment, high-precision equipment, pressure, automation, and interaction of various equipment.

You are fluent in English, both orally and in writing and it will be a plus if you have Chinese or Korean language skills as well.

You have the ability to work independently with high quality level and you have excellent analytical skills as well as a pragmatic approach to solving problems onsite under difficult circumstances. Furthermore, you have an outgoing personality and you take responsibility. You have good communication skills as well as flair for customer relations and you are comfortable in a position with direct facing to the customer in cases that are important and time critical to CAPRES’ large customers. You also know where your competences end and you know when and how to draw on the high level of expertise in other parts of the organization.

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