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Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers.
The LS-SWIFT Division of KLA’s Global Products Group provides patterned wafer inspection systems for high-volume semiconductor manufacturing. Its mission is to deliver market-leading cost of ownership in defect detection for a broad range of applications in the production of semiconductors. Customers from the foundry, logic, memory, automotive, MEMS, advanced packaging and other markets rely upon high-sample wafer inspection information generated by LS-SWIFT products.
LS (Laser Scanning) systems enable cost-effective patterned wafer defect detection for the industry’s most sophisticated process technologies deployed in leading-edge foundry, logic, DRAM, and NAND fabs. SWIFT (Simultaneous Wafer Inspection at Fast Throughput) systems deliver all-wafer-surface (frontside, backside, and edge) macro inspection that is critical for automotive IC, MEMS, and advanced packaging processes as well as foundry/logic and memory fabs.
LS-SWIFT operates from a global footprint that includes the US, Singapore, India and Germany, and serves a worldwide customer base across Asia, Europe and North America.
This Tech Support position based in Germany supporting SWIFT CIRCL and 8-Series products globally.
The Tech Support Engineer role is responsible for providing assistance to Customer Support Engineers in diagnosing, troubleshooting, and debugging complex optical/electro/mechanical equipment, computer systems, coupled with sophisticated software solutions as well as driving standardization and continuous improvement.
Be the lead/owner and provide solutions to complex field escalated issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly understanding the problems, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a sense of urgency and in a highly timely manner.
Be available to travel within region and worldwide to support escalated issues on site up to 50% of the time
Ability to clearly document troubleshooting processes, technical findings, provide service and postmortem reports.
Contribute to NPI and product sustaining/cost of service reduction by providing feedback on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
May be tasked for documentation, customer installation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.
5+ years hands-on experience in hardware/software testing and troubleshooting of highly complex semiconductor wafer inspections systems
Proven ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions
Ability to lead and conduct a high level technical meeting including speaking to direct customer representatives
High priority given to applicants with CIRCL+ 8 Series training and experience.
Master's Level Degree with at least 4 years of experience. OR Bachelor's Level Degree with at least 5 years of experience.
Equal Employment Opportunity
KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.