Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Logistics Admin: 40%
Organizes and handles a variety of logistics issues to support customer support engineers at customer sites.
Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, import-export licensing, shipment of products, and third-party warehousing. Evaluates customer support and field service commitments to ensure customer requirements are met. Serves as liaison between Engineering, our Parts ordering team and the Logistics 3PL’s to ensure deliveries are met in a timely manner.
Provides data analysis for Logistics (Inventory/Cost); and participates in process/rating improvement efforts. Assists in developing logistics plans and procedures.
Service Admin: 40%
Maintains direct contact with customers before and/or after the sale. Supports service team by generating quotations, working with Finance team on invoicing, processing customer orders and developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Ability to generate ad hoc reports for the Service Management team.
Office Admin: 20%
Manages the company's office services which may include copy services, word processing, mail and distribution services, records retention, office reception, janitorial services, cafeteria, recreation services, utility services and communication systems (such as telephones and facsimile transmission systems). Oversees general administrative staff and coordinates with necessary vendors to meet organizational needs. Selects, develops, and evaluates personnel/suppliers to ensure the efficient operation of the function.
Skills & Experience Required