KLA Careers

Service Manager

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

  • Manage FaST/OMD/SFS Products service business & Operation for FAB segments in Taichung site.
  • Establishing strong and effective relationships with customers.
  • Driving service business to improve contract penetration and market share
  • Driving CIP/FCO/ECN to maximizing tool’s availability
  • Resource planning and developing to build a professional team
  • Driving operation excellence to meet 6% productivity improvement annually
  • Coordinating OC meeting to demonstrate service value and develop service business opportunity
  • Driving compliance and adopting new BKM promptly

Qualifications

1.   Minimum 5 years’ experience in semiconductor     

2.   Good English communication in both written and speaking.

3.   Execution and coordination skill

4.   BA is a MUST, MS is a plus.

5.  Preferred in strategic thinking and being proactive, optimistic.

6. Demonstrate perseverance and establish team work

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