KLA Careers

Customer Service Engineer

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Customer Organization (GCO) is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software, and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. 

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA’s service organization and factory divisions to help ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

 

Responsibilities

 1. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.

2. Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.

3. Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.

 

Qualifications

 1.Fluency in both Mandarin and English

2.Strong computer skills with Windows base application, Excel / power point, and network function / database related.

3. BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.

4. Good attitude on learning new technology and willing to take challenge.

5. Exp. or knowledge of semiconductor manufacturing process is preferred

6. Must be a strong team player, supporting & analytical skill and good working habits

7. People-oriented, strong customer service focus and able to work under pressure

8. Must be willing to work in semiconductor clean room environment

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