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Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
The technical Documentation Writer is required to work in hybrid technical and documentation responsibilities with ease and flexibility.
Uses product technical skills (like repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing, etc.) and technical documentation skills (like content generation, writing, editing, reviewing, formatting, validating, etc.) to produce high quality procedures, documents for KLA’s internal and external customers.
Responsible for developing technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement and upgrades for field service engineers, technical support engineers and install engineers.
Creates, develops, plans, writes, and edits operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures. Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
May be required to document engineering or manufacturing processes, procedures and specifications for internal and external audience.
Support testing and validation of new procedures and methods on KLA equipment, specifies changes and validate with engineers. Improves steps and develop new content if needed.
Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses efforts, time and resource requirements; resourceful to drive actions or seek actions; maintains action trackers and project documentation.
Involves stakeholders from various departments and assess the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product, supports and participants in training, install, upgrades, tool builds, troubleshooting or any other activity assigned from time to time. Supports the field, install, product support or manufacturing or other technical functions and extends his expertise where needed. If assigned, maintains the assigned tools or equipment in best possible conditions all the time and performs regular health checks and upgrades.
Responsibilities may include over the time to deliver training courses on selected products and any other projects that requires technical expertise on the product.
Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts and stakeholders to drive collective decisions.
Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries and clarity where needed.
Works on medium to extremely complex problems where analysis of situations or data requires an evaluation of intangible variance factors. Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.
Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high quality, easy to understand documents/procedures.
Strong and proven technical documentation skills. Candidate should be able to produce evidence or samples of documentation.
Experience in documentation software and tools like Oxygen XML Editor, DITA, Ixiasoft CCMS, and Documentum are highly desirable for success in this role. Strong skills/proficiency in using MS Word and Adobe FrameMaker documentation editors. Knowledge about other industry standards, software or tools for documentation will be a plus.
Proven experience of 5-10 years in supporting development of technical content, procedures, documentation for engineering, manufacturing or servicing of complex equipment.
Preferred technical experience of over 5 years on product design, manufacturing, install, product support, technical support or servicing of semiconductor equipment
Direct experience on KLA’s overlay metrological equipment or equivalent semiconductor metrology/ measurement equipment is highly desirable.
Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders/managers. Ability to track tasks, actions and provide regular updates. Ability to create and maintain tasks and documentation trackers. Good MS Excel skills required.
Flexibility to adjust in work times to work with remote and local teams, ability to work with stakeholders across different geographies, able to conduct online meetings in different time zones and work comfortably with members of team from different cultures.
Open to supporting any technical or project assignment assigned by management when needed and flexibility to travel when required for business.
Applicant must demonstrate a very high level of motivation, openness, flexibility and willingness to push own boundaries for development into a complimentary role such as trainer or any similar technical role, if required.
A strong bachelor's degree in a technical stream is required for this role. A degree in engineering is highly preferred.
Strong written and verbal English language skills are must for this role. Specialized training or qualification in English writing/language will be a plus. Attention to accuracy in written English and ability to simplify complex content is highly desired.
Highly detailed oriented as well as the ability to assess the big picture. Ability to perform analysis and evaluation of alternatives, solutions and approaches. Ability to exert critical thinking.