Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Learning & Knowledge Services (LKS), a key part of GSS is responsible for corrective maintenance, preventive maintenance, advanced troubleshooting training and applications training to our field service engineers and customers on KLA equipments. LKS also provides technical documentation and knowledge support services to field service engineers. LKS, operating from four locations- Milpitas, Singapore and Germany and Taiwan, is committed to providing world class customer equipment and applications training.
Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products.
Interacts with customer and functional organizations to develop specifications for content of courses.
Prepares lesson plans from engineering documentation, field service requirements or software documentation
Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.
Instructs participants in both classroom lectures and laboratory sessions.
Follows up to determine applicability of course material and updating documentation required to support the hardware and software changes.
Preferred 8-10 years of extensive troubleshooting, maintenance, installation, servicing and / or technical training on KLA defect inspection and review systems.
Proven experience in onsite customer service and technical support will be highly desirable.
Applicant should be able to show experience in handling high pressure situations on critical issues and handling issues in unstructured or unpredictable environment.
Strong communication skills, self-motivated, and team oriented attitude.
Demonstrated experience in leading and managing technical training for new product introduction and handling all aspects of design and delivery.
Thorough knowledge of latest training design and development techniques and best practices will be a plus.
Project management skills, certifications or experience is a plus.
Equivalent Combination of Experience and Education.
Equal Employment Opportunity
KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.