KLA Careers

Sales Account Manager 4

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Job Description:

  1. Sells and manages service contracts.
  2. Follows GSS and KLA Finance processes related to deal creation/approval, quotes, negotiations and deal closure/operationalization.
  3. Identifies and develops new business opportunities across Core Service, Enhancements and Pro Systems.
  4. Manages and promotes contract penetration; billable to Contract, Warranty to contract, POES to Contract conversion.
  5. Drives regional team to meet objectives.
  6. Ensures sales activity is positively reflected in customer satisfaction.

 

Skills requirement:

  1. Customer Relationship Management
  • Delivering the solution: Makes initial delivery and Provides ongoing support
  1. Customer Opportunity Identification
  • Targeting: Understands Industries and type of Customers
  1. Customer Opportunity Management
  • Qualifying appropriate prospects and understand prospect’s company
  • Executing Sales Strategies and understand motives, present products and communicates with key buyers
  • Negotiating: Understands issues/ motivations and negotiates strategically and tactically

 

Qualifications

Qualifications:

  1. Familiar with KLA equipment and major Taiwan customers is a plus
  2. + 5 years semiconductor experience
  3. Good presentation and reporting skill
  4. Good selling skills, analytic capability and ability to close deals within acceptable boundaries.
  5. Good communication/ strategy execution
  6. Effective communication and writing skill in English
  7. Strategic and forward thinker who is proactive, energetic and performance driven
  8. Service or sales experience is a plus
  9. BA is a must, MS is a plus