KLA Careers

Administrative Assistant; Malta, NY

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

This position is located in:  Malta, NY.  

  • Looking for an experienced professional Administrative Assistant with the ability to resolve a wide range of issues in practical ways with minimal assistance.  Our ideal candidate would have expertise in the following areas of responsibility.
  • CRM / SAP Data base management including updating and maintaining customer service records.
  • Direct interfacing with our valued customers to assist with providing service quotes, customer invoicing and billing
  • Interfacing with local service management, applications engineers, customer support engineers and admins in other field offices assisting with day to day service operations.
  • Running / Providing / Analyzing reports necessary for service operations
  • General Office Assistance - FedEx shipments, office supplies

Qualifications

  • Bachelor's Degree in a business related field plus 3 years of industry related experience is preferred.
  • Ability to manage multiple projects with a high level of accuracy in a fast-paced environment with frequent interruptions.
  • Ability to capture and analyze customer data and provide reports utilizing a proficiency in SAP/CRM and Excel.
  • Ability to interface with a diverse group of service engineers, managers, sales and other admins.
  • Excellent customer communication skills
  • Friendly, outgoing and a positive attitude
  • Willingness to take on new tasks
  • Ability to multitask and prioritize

Minimum Qualifications

  • Bachelor's Level Degree
  • OR Equivalent Combination of Education and Experience

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.