KLA Careers

Engr, Cust Supp 2

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Company Overview

KLA Corporation (NASDAQ:KLAC), a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art storage, compound semiconductor, photovoltaic, and other related nanoelectronics industries.  With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for over 35 years.  Headquartered in Milpitas, California, KLA has dedicated customer operations and service centers around the world.  Additional information may be found at www.kla-tencor.com.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

 

  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. 
  • Repairs and  updates equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and  for which no standard procedures exist. 
  • Repairs of system level problems are based on CSE's technical knowledge, education and training.
  • CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fabdue to unsafe conditions.
  • Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications. 
  • Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
  • Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
  • Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. 
  • Travels by car or commercial transportation to customer facility. 
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Qualifications

· Bachelor degree with at least 3 years of work experience in supporting complex capital equipment for the semiconductor industry is required.
· Strong communications and interpersonal skills.
· Responsible working attitude, strong team spirits and good ability to provide guidance to team members.
· Ability to work under pressure
· Proficient in the English language.

. Familiar with computer network and OS operation is a must.

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