KLA Careers

Customer Support Engineer, Beaverton, OR

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Company Overview

KLA Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA has dedicated customer operations and service centers around the world. Additional information may be found at www.kla-tencor.com.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

  • Primary role is to support large logic customer Films Metrology tools for service repairs and preventive maintenance.
  • Engineer will be responsible for supporting tools at customer site and working with customer, local, and remote teams in support of customer needs.
  • Must be able to troubleshoot and repair complicated electronics and electro-mechanical systems using standard methods.
  • Must be proficient in use of DVMs, O'scopes and advanced electronic test equipment.
  • Good time management and written/verbal communication skills also expected.

Qualifications

  • Experience with KLA FAST support/repairs preferred
  • Previous customer support experience in a cleanroom environment also preferred.

Minimum Qualifications

  • Bachelor's Level Degree with at least 1 years of experience.
  • OR Master's Level Degree. 
  • OR Equivalent Combination of Education and Experience. 

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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