KLA Careers

Sr. Technical Support Engineer

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

  • Responsible for providing assistance and support to the customer support engineers in diagnsoing, troubleshooting and debugging complex optical/electromechanical equipment, computer systems coupled with sophisticated and complex software solutions.
  • Responsible to lead large, over support/escalation, projects including negotiating for resources (e.g., H2H, Eval, Beta Support and gap analysis)
  • Be avaialble to travel within region and worldwide to support issues are various customer sites (25-50%).
  • Research, evaluate and propose new product features in support of customer requirements. Lead team in developing potential predicitve analysis models.
  • Lead in development of new product knowledge capture.
  • Develop tools to improve productivity; drive productivity through business process improvements.
  • Analyze data to determine if performance meets specifications and provide recommenations as necessary.
  • Conceptualize new approaches that may impact the product roadmap.  Participate in presenting new ideas for KLA consideration, acceptance and eventual implementation.
  • Participate in Strategic Planning Process (e.g., Competitive Analysis, Requirements definition)
  • Mentor more junior/other Technical Support Engineers; drives skill improvement programs within the TS/Field organizations
  • Contribute to the NPI and product sustaining cost of service reductions by providing continous feedback. Drive imrprovement opportunities and participate in new project instroduction.


 

Qualifications

  • 8+ years of hands on experience in hardware/Software integration, troubleshooting of highly complex optical/electromechanical subsystems.

  • BS Degree or above is preferred.

  • Proven ability to diagnose complex problems through analysis of inspection reports, varios system logs, system parametric/diagnsotic data.

  • Effective Technical presentation and communication skills.

  • Ability to analyze, assess and diffuse complex/difficult situations and facilitate solutions aligned with multiple parties.

  • Prior knwoledge of KLA Broadband Plasma products in a plus.

  • Prior Knowledge of KLA Phoenix handling is a plus

  • Proficient with all Office suite applications. Knowledge of Jump and other statistical applications will be a plus.  

  • Leadership experience and ability required.

Minimum Qualifications

  • Master's Level Degree with at least 3 years of experience OR
  • Bachelor's Level Degree with at least 4 years of experience OR
  • Equivalent combination of education and experience

 

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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