KLA-Tencor Careers

Engr, Field Apps 3

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production.  Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.  

Responsibilities

  Be responsible for providing assistance to Customer Support Engineers in diagnosing, troubleshooting, and debugging complex optical/electro/mechanical equipment, computer systems, coupled with sophisticated software solutions.

  • Be the lead/owner and provide solutions to complex field escalated issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly understanding the problems, negotiating for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a sense of urgency and in a highly timely manner.
  • Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 25-50%
  • Able to clearly document troubleshooting processes, technical findings, provide service and postmortem reports.
  • Contribute to NPI and product sustaining/cost of service reduction by providing feedback on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.

May be involved in customer installation, and upgrade of equipment as well as providing training to KT and non KT personnel.

Qualifications

  • MS or Ph.D. degree in engineering, physics, chemistry, material science preferred
  • Excellent understanding of semiconductor process with 3 ~5 years experience in Wafer Fabrication or Metrology/Inspection.
  • Knowledge and hands on experience on KT inspection/metrology tools is preferred.

Good communication skill in English

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