KLA-Tencor Careers

Technical Instructor

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Instructor Responsibilities

  • Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products.
  • Interacts with customer and functional organizations to develop specifications for content of courses.
  • Prepares lesson plans from engineering documentation, field service requirements or software documentation
  • Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.
  • Instructs participants in both classroom lectures and laboratory sessions.
  • Follows up to determine applicability of course material and updating documentation required to support the hardware and software changes.

 

Networking Responsibilities

  • Maintain companies assigned servers both hardware, software and networks.
  • Diagnose, troubleshoot and repair assigned servers utilized in support company process equipment and yield management solution projects.
  • Install, configure, and support company’s new training servers including network (LAN), wide area network (WAN), and Internet system.
  • Prepare internal documentation specific to company’s global network improvements and changes, along with new policies and procedures resulting from network upgrades.
  • Diagnose, troubleshoot and repair internal computer systems utilized in support of company process control tools and yield management solution projects.
  • Periodically assess new network technologies to develop “non-branded” commodity based solutions with the help of SDN and Network virtualization techniques – Cumulus, Open vSwitch, OpenStack, etc.

Preferred Qualifications

Instructor Qualifications

  • Preferred 8-10 years of extensive troubleshooting, maintenance, installation, servicing and / or technical training on KLA-Tencor wafer Surfscan or Laser Scan or similar wafer inspection equipment.
  • Proven experience in onsite customer service and technical support will be highly desirable.
  • Applicant should be able to show experience in handling high pressure situations on critical issues and handling issues in unstructured or unpredictable environment.
  • Strong communication skills, self-motivated, and team oriented attitude.
  • Demonstrated experience in leading and managing technical training for new product introduction and handling all aspects of design and delivery.
  • Thorough knowledge of latest training design and development techniques and best practices will be a plus.
  • Project management skills, certifications or experience is a plus

 

Networking Qualifications

  • Industry certifications such as Comptia A+, Network+, Security+, CCIE
  • Windows
    • Windows workstations and server all version general knowledge
    • Windows Server System Administration
    • Remote connection software
      • RDP, RADMIN, ssh, telnet
    • Certification - MCP Certification
  • Anti-Virus
    • Realtime Scans, Scheduled scans, Start/Stop Services
  • Linux
    • Linux/unix basic admin skills
    • Certification - Suse Linux Administration Certification
  • VMware/Virtualization Support
    • Virtualization
    • Certification - VCP Certification
  • Storage
    • RAID Technologies
    • Netapp Administration
  • Networking
    • IP Addresses, IP Classes
    •  Knowledge of TCP/IP protocols and Unix OS.
    • Sub-netting
    • Certification - CCNA
  • Firewall
    • Iptables, NAT
    • Ports mapping
  • Networking Tools
    • Network: DHCP/DNS management
    • Ping
  • General Networking Knowledge
    • Basic active Directory skills
    • Basic VMware admin skills (ESXi all versions)
    • Imaging skills backing up and restoring golden images (i.e. Acronis)
    • Knowledge of Cisco Routers and Switches
    • Security: AV / anti-spyware related cleaning skills
    • Work on projects with cloud based services
    • Network troubleshooting

Minimum Qualifications

No minimum qualifications are listed for this position.

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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