KLA-Tencor Careers

Engr, Cust Supp Non-USA 1

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Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?


The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production.  Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.  


  • Performs field service activities associated with troubleshooting, diagnosing and repairing highly complex semiconductor capital equipment at customers’ wafer fab facility
  • Liaises closely with engineer from other functions to resolve multifaceted problem
  • Coordinates equipment schedule to minimize system downtime
  • Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications
  • Prepares field service reports on customer support activity
  • Provides documentation to other supporting functions on recurring problem

Preferred Qualifications

  • Honors Degree in Engineering (preferably major in Mechanical or Electrical/Electronics)
  • Good interpersonal/communication skills in understanding customer needs
  • Displays initiative and able to work independently with little supervision
  • Ability to multi-task and work under pressure
  • Willing to perform overtime and travel within short notice
  • Fresh graduate is welcome to apply

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