KLA-Tencor Careers

Customer Support Engineer (Sacramento)

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production.  Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.  

Responsibilities

  • Customer Support Engineer will provide service support primarily for customers in California.
  • Engineer will be responsible for providing tool repair, customer management, and performing all associated logistics tasks.
  • Will likely travel, as needed, to support customers throughout  the western US and other regions in North America.

Preferred Qualifications

  • Customer Support Engineer will be required to have good troubleshooting skills and be proficient in working on electromechanical equipment within a cleanroom environment.
  • Prefer to have experience working in the semiconductor industry.
  • Preferable knowledge of KLA-Tencor legacy toolsets (AITUV, AIT 1, 2 ,3, XP, XP+, 2139, 2365, 2367, and Archers).
  • Other toolsets preffered : Altair, Candela
  • Engineer will need to be a good communicator with excellent written and verbal communication skills.
  • Engineer will need to be self-motivated and driven to provide the best support for our customers.
  • Archer toolset experience strongly desired

Minimum Qualifications

  • Master's Level Degree with at least 4 years of experience OR
  • Bachelor's Level Degree with at least 5 years of experience OR
  • Equivalent combination of education and experience

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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