Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Previous requirements plus the following:
Competitive Intelligence Gathering - Actively maintains an intimate knowledge of competitors and their positions within key customer fabs. Understands and communicates competitive market share, commercial status and relative strengths & weaknesses. Develops score cards and SWOT Analysis. Understands competitor's tool architecture / design v. KT's and is able to explain the competitor's design weakness to customers.
Project Management - Technical leader and owner for key projects such as Product Demos, Evaluations, H2Hs, betas.
Product Marketing and Marketing Best Practices - Aligns w/ Division Product Marketing best practices relevant to the supported product. Actively pursues and stays up-to-date on current best known methods for application of product to customer issues.
Sales Process - Understands and is engaged in the KT sales process. Has strong understanding of Customer Sales cycles and process. Shares ownership for bookings and sales strategies with account managers. Participates in Blue sheet reviews and develops single page business strategies, Value/People, SPIN, etc.
Product Presentation Expert - Able to create and present a tailored Product Marketing presentation effectively, and articulate value proposition specifically for that individual customer's need / situation.
Able to coach junior RPMs, and across geographic boundaries and cultures and influence the design to meet program goals.
Bachelor of Science or higher degree in Engineering, Physics, Material Science or Electronics. Prior experience should be at least 8 years of work experience in a semiconductor wafer fab as customer tool owner or process engineer or as an advanced semiconductor applications engineer. Additional background in Product Marketing or Sales is desirable
Proficiency in local language and English