KLA-Tencor Careers

Engr, Cust Supp Non-USA 3

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Customer Support Engineer

Based in Tianjin, China

Job Grade: E03

Reports to (Direct): Service Manager

Responsibilities:

  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.
  • Repairs and updates equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and for which no standard procedures exist.
  • Repairs of system level problems are based on CSE technical knowledge, education and training.
  • May access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
  • Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
  • Prepares fields service reports on customer support activity, make recommendations for improvement.
  • Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. May provides guidance to less senior CSE.
  • Travels by car or commercial transportation to customer facility.
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
  • May dispatch on calls based on assigned account and tools.
  • Able to serve custmer during non-business hours as overtime.
  • Must complete all required trainings within limited period in order to support company's customer. 

Preferred Qualifications

  • Bachelor degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
  • Level 3 Certification is required and needs re-certification every 18 months.
  • Proficient in computer MS office and other applications.
  • Good communications skills.
  • Proficient in the English language.
  • Responsible working attitude and should be a team player.
  • Ability to work under pressure.

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