KLA-Tencor Careers

Engr, Cust Supp Non-USA 3

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.  Ensures equipment enhances customer production.  Repairs and modifies equipment at customer facility.  Evaluates equipment to determine type and extend of problem.  Repairs involve board problems which can be performed using standard  procedures as well as  system level problems which have multiple causes and no standard procedures exist.  Repair of system level problems are based on CSE's technical knowledge, education and training.  Board problems vs. system level problems are split 50/50.  In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.

Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.

Travels by car or airplane to customer facility.

Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.

Cross trains and assists other field service engineers as appropriate.

Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems.  Makes  recommendations  for improvements.

Preferred Qualifications

>5 years semiconductor filed experience.

Strong Communication with good English speaking/written Skill.

Strong logic thinking in Troubleshooting SEMI equipment.

Wuhan or adjacent native residence is perferred

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