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Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.
Responsible for performing the set-up, optical alignment, calibration, testing, and troubleshooting of optical systems, circuits, components, instruments, and mechanical assemblies. Tests and troubleshoots assemblies and/or final systems. May complete rework on assemblies and/or systems as a result of testing. As required, prepares technical reports summarizing findings and recommending solutions to technical problems. May assist in the selection and set-up of specialized test equipment.
Works on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Acts independently to determine methods and procedures on new assignments and may supervise the activities of other nonexempt personnel. Requires experience in testing digital and/or analog systems. Ability to read complicated drawings and utilize mathematics, handbook formulas, and a variety of precision testing and measuring instruments.
1. Manage Revenue Recognition and Warranty Start of newly purchased products.
a. Hold Pre-Installation Meeting with the Customer to scope customer unique requirements. Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer
b. Install Tool to meet KLA-Tencor Specs, through conformance testing according to procedures
c. Troubleshoot complex system issues in a timely manner - using abstract thought, data analysis, 7-step problem solving methodology and other available tools - to repair/correct those issues and achieve compliance to KLA-Tencor specs and other customer requirements
d. Manage project escalations across customer, region, and various factory resources to meet committed customer milestones
e. After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division
2. Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)
3. Manage Customer Satisfaction through Pre-Activity Meeting, Routine Update Meeting, Escalation Meetings, Post-Activity Meeting, and Warranty Meeting
4. Perform Install/Customer-focused Applications testing to approve Operational Quality of tool
5. Document Installation Non-conformances through a remote database management system
6. Communicate installation status through daily pass down and web-based reporting systems
7. Provide Training in operation/maintenance of tool to Install Engineers, Region Engineers, and Customers.
Equal Employment Opportunity
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.